Frequently Asked Questions (FAQs)


  1. General
    1. What is ERS-ShortLine?
    2. Who participates in ERS-ShortLine?
    3. How does this service work?
    4. How much does this cost?
    5. Does ERS-ShortLine require any special software or equipment?
    6. Who owns ERS-ShortLine?
  2. Short Line & Regional Railroad Operators
    1. How do I get started?
    2. How long does this take to get set up?
    3. What can I do on ERS-ShortLine?
    4. Can I use this service for my own workforce as well as Contractors/Vendors
    5. Can I have separate users if I have multiple locations?
    6. What if I am already a subscriber of the e-RAILSAFE Program?
  3. Contractors, Sub-Contractors, Suppliers & Vendors
    1. How do I get started?
    2. Why does ERS-ShortLine require that I complete a Customer Profile
    3. How do I send my customer profile?
    4. Why does ERS-ShortLine need my banking information?
    5. Why do I have to get an on-site certification?
    6. What should I do if I don't have my Registration ID?
    7. How am I supposed to get pictures of my employees to ERS-ShortLine?
    8. How much does this service cost?
    9. Can I receive a discount if I have lots of employees?
    10. Can I have separate users and billing if I have multiple locations?
    11. Why is there an extra $55.00 surcharge for some New York addresses?
    12. Can I use this system for other employees besides those that work for Short Line Railroads?
    13. What if I am already a subscriber of the e-RAILSAFE Program?
  4. RR Employees & Contractor/Vendor Personnel
    1. What does this service do?
    2. Who is required to participate?
    3. How much does this cost?
    4. How do I get started?
    5. How are Applicants/Employees denied or approved?
    6. What if I fail the tests required by my employer that are on ERS-ShortLine?
    7. How long does it take to get my ID badge?
    8. What if I lose my ID badge?

  1. General

    1. What is ERS-ShortLine?

      e-RAILSAFE Short Line (ERS-ShortLine) is an innovative web-based solution that helps administrators in the transport industry to streamline routine administrative tasks associated with workplace safety and security management. Learn More>>


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    2. Who participates in ERS-ShortLine?

      Short Line and Regional Railroad Operators, associations and related organizations subscribe to ERS-ShortLine.

      Additionally, contractors, vendors, suppliers and other businesses that provide support services to the industry also subscribe to ensure compliance with the requirements of each of their Short Line RR clients as well as to comply with industry Safety/Security Standards.

      ERS-ShortLine subscribers:

      • Short Line Railroad Operators
      • Regional Rail Operators
      • Delivery Services
      • Engineering Consultants/Services
      • IT/Communications
      • Professional Services
      • Real Estate
      • Security
      • Transportation Vendors & Suppliers
      • Waste Management Services


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    3. How does this service work?

      Short Line Railroad Operators and companies sign-up to become subscribers and login to create their own workplace safety/security compliance program(s). These organizations then mandate that their personnel and/or contractors comply with the program(s) in order to be eligible for access to select facilities and/or jobsites. As part of these efforts, contractors and personnel maybe required to complete the following:

      • Personnel Screening-Background Checks
      • Compliance Awareness- Training & Testing
      • Workplace Credentialing-Photo ID badges

      Subscribers can monitor and manage the entire process from one web-based platform designated as ERS-ShortLine.

      Click Here to learn more about how ERS-ShortLine works.



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    4. How much does this service cost?

      A one-time non-refundable Sign-Up Fee is required to become a ERS-ShortLine Subscriber.

      Additional fees are assessed for organizations that use the system for their internal workforce or to create their own Compliance Program(s).

      Contractors, Vendors, Suppliers and Subcontractors who are required to participate are responsible for all costs associated with meeting the requirements of the Compliance Programs in which they have enrolled.

      Organizations who maintain Compliance Programs on the system have negotiated the prices to the lowest possible denominator, to minimize the impact on their contractor/vendors.

      This "Pay-to-Play" model enables ERS-ShortLine subscribers to save millions of dollars in screening and credentialing costs, without sacrificing security.

      Click Here to learn more details on Pricing/Fees


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    5. Does ERS-ShortLine require any special software or equipment?

      No.

      ERS-ShortLine is a web-based system that is secure and accessible from any PC with a username and password. No additional software or equipment is required to utilize the system.


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    6. Who owns ERS-ShortLine?

      ERS-ShortLine is one of several Industry-specific services powered by e-VERIFILE.COM Inc --- a leading provider of web-powered risk management solutions.

      Founded in 1999 by industry veteran and entrepreneur, Ravi Wijesinghe, e-VERIFILE.COM, Inc., works with human resource managers, recruiters, procurement officers, corporate security/internal police officers and vendors in a variety of industries.


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  2. Short Line & Regional Railroad Operators

    1. How do I get started?

      CLICK HERE to begin the Registration Process. I you would like to learn more about ERS-ShortLine, simply complete our Contact Us form or you can call us at 770-859-9899


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    2. How long does this take to get set up?

      Usually we can have you set up on the system within 72 hrs.


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    3. What can I do on ERS-ShortLine?

      Short Line and Regional Railroad Operators, that use ERS-ShortLine can perform a number of routine administrative tasks including Personnel Screening, Support Training & Testing, and security credentialing. MORE>>


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    4. Can I use this service for my own workforce as well as Contractors/Vendors?

      Yes, once you become a subscriber you simply log-in, select the WORKFORCE action tab and follow the instructions provided.

      ERS-ShortLine is a program owned by e-VERIFILE.COM Inc. , one of the most respected background screening nd automation technology providers in the industry. We are happy to assist you with all of your employment screening needs.


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    5. Can I have separate users if I have multiple locations?

      Yes, for your convenience our system can allow you to have several users and they can access the system from different locations. Simply log in and click MY ACCOUNT, select the PREFERENCES button and follow the instructions provided


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    6. What if I am already a subscriber to the e-RAILSAFE Program?

      As an e-RAILSAFE subscriber, you will NOT have to complete a new Customer Profile for ERS-ShortLine. However, you will need to download, sign and fax back the ERS-ShortLine Subscriber Agreement to complete your subscription to this service.

      Additionally, your ERS-ShortLine account will be enabled with QuikCHEK to avoid duplicate charges and reports.

      QuikCHEK automatically runs a scan of recently entered subject(s) to determine if they have been previously screened through e-RAILSAFE/e-RAILSAFE Short Line compliance programs assigned to a subscriber?s account.


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  3. Contractors, Sub-Contractors, Suppliers & Vendors

    1. How do I get started?

      You will need to become a ERS-ShortLine subscriber by completing the Registration Process.

      This involves payment of a non-refundable Registration Fee and completion of a Customer Profile and ERS-ShortLine Subscriber Agreement.

      Please CLICK HERE to begin the Registration Process.


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    2. Why does ERS-ShortLine require that I complete a Customer Profile?

      This information allows us to verify your business and protect any companies that might try and impersonate you to gain access to RR facilities.


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    3. How do I submit my Customer Profile?

      Simply CLICK HERE to begin the Registration Process and follow the instructions provided. Your profile will be automatically sent to ERS-ShortLine at the end of the process.

      However, please remember to print, sign and fax the required Subscriber Agreement to complete the registration process. Signed Subscriber Agreements should be faxed to (770)859-0717.


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    4. Why does ERS-ShortLine need my banking information?

      We only require a bank name, phone number, and a contact to verify your standing.


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    5. Why do I have to get an on-site certification?

      Due to recent events involving information breaches, this protects you as the client from any companies that attempt to steal your identity to gain access to RR facilities and worksites.


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    6. Can I enroll in a Compliance Program if I don't have my Registration ID?

      A Registration ID in not needed during the initial sign-up and enrollment process. Just be sure to select the correct company/organization associated with the compliance program(s) in which you seek to enroll.

      PLEASE NOTE: All companies are required to be enrolled, and approved before their personnel will be allowed to participate in any Compliance Program on this system.


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    7. How am I supposed to get pictures of my employees to ERS-ShortLine?

      There are several methods to choose from:

      • If you have a digital camera simply take the picture and upload into the ERS-ShortLine system when prompted (remember to keep your camera on a low resolution so you don't go over the 500kb limit)
      • If you do not have a digital camera, we can refer you to a site to purchase for around $80. If you do not wish to use a digital camera, then you can have employees bring in a photo of themselves (must be a clear face shot, no hats, sunglasses etc.) and you can scan it into your PC and then upload into ERS-ShortLine when prompted.
      • If you do not have a scanner, any local department store or photo center can provide this to you. You can upload several hundred photos onto a disk for just a few dollars


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    8. How much does this service cost?

      A one-time non-refundable Sign-Up Fee is required to become a ERS-ShortLine Subscriber.

      Contractors, Vendors, Suppliers and Subcontractors who are required to participate are responsible for all costs associated with meeting the requirements of the Compliance Programs in which they have enrolled.

      Additional fees are assessed for organizations that use the system for their internal workforce or to create their own Compliance Program(s).

      CLICK HERE to learn more


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    9. Can I receive a discount if I have lots of employees?

      Each organization that maintains their Compliance Program(s) on ERS-ShortLine has already negotiated the prices to the lowest possible denominator.


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    10. Can I have separate users and billing if I have multiple locations?

      Yes, for your convenience, our system can allow you to have several users and they can access the system for different locations.


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    11. Why an extra $55.00 surcharge for some New York addresses?

      In July of 2003, the state of NY changed their policy on reporting felony and/or misdemeanor record information. For certain counties, there is no longer a county seat available that reports felony or misdemeanor records. All information is forwarded to the state level.

      A NY statewide search is $65.00; however, all ERS-ShortLine clients are given a $10.00 discount to automatically order the NY statewide if applicable. As a part of the ERS-ShortLine program, the NY statewide is required if any of the addresses yielded per employee turn up in the specified restricted counties. Each ERS-ShortLine client is notified of the NY surcharge during the account setup process.


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    12. Can I use this system for other employees besides those that work in the TransitIndustry?

      Yes, once you become a subscriber you simply log-in, select the WORKFORCE action tab and follow the instructions provided.

      ERS-ShortLine is a program owned by e-VERIFILE.COM Inc. , one of the most respected background screening and automation technology providers in the industry. We are happy to assist you with all of your employment screening needs.


      Back to Top

    13. What if I am already a subscriber of the e-RAILSAFE Program?

      As an e-RAILSAFE subscriber, you will not have to complete a new Customer Profile for ERS-ShortLine. However, you will need to download, sign and fax back the ERS-ShortLine Subscriber Agreement to complete your subscription to this service.

      Additionally, your ERS-ShortLine account will be enabled with QuikCHEK to avoid duplicate charges and reports.

      QuikCHEK automatically runs a scan of recently entered subject(s) to determine if they have been previously screened through e-RAILSAFE/e-RAILSAFE Short Line compliance programs assigned to a subscriber?s account.


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  4. RR Employees & Contractor/Vendor Personnel

    1. What does this service do?

      This program facilitates Personnel Screening, Compliance Awareness and Testing, and Workplace Security Credentialing in compliance with recent industry standards and as required by Short Line Railroad Operators that subscribe to this system.


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    2. Who is required to participate?

      Each organization that subscribes to ERS-ShortLine requires its internal or contractor workforce to submit to background checks and complete other compliance requirements to gain access to key facilities.

      Many ERS-ShortLine subscribers maintain their own criteria for granting or denying access to their own facilities and worksites.

      As a result, refusal to participate in Compliance Programs mandated by participating subscribers may result in denied access to designated worksites.


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    3. How much does this cost?

      The cost of applicant/employee participation in Compliance Programs maintained on this system is covered by their employer.

      Employers participating in the program are responsible for all costs associated with meeting the requirements of the Compliance Programs in which they have enrolled and assigned to their personnel.

      There is no direct charge to applicants/employees that are required to access this system.


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    4. How do I get started?

      All that's needed is your Employer's Contractor Account Number and your Social Security Number to login and begin using the system.

      Contact your employer to get the Contractor Account Number and login here

      If you need further assistance, give us a call at 770-859-9899


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    5. How are Applicants/Employees denied or approved?

      Each organization that maintains Compliance Program(s) on this system has their own criteria for granting or denying access to Personnel. This information is available to subscribers who login and select the MY COMPLIANCE PROGRAMS Action Tab.


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    6. What if I am "DENIED" by the ERS-ShortLine System?

      Each organization on this system maintains their own criteria for granting or denying access to their facilities. However, ERS-ShortLine maintains a standard Appeals Process for Personnel who have been denied access via the system.

      LEARN MORE>>


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    7. How long does it take to get my ID badge?

      Usually 2-3 business days depending on when you complete the compliance orientations/tests and when your employer has uploaded all of the required information. In most cases, the badges are issued to your employer for final distribution.

      PLEASE NOTE: Some organizations that subscribe to ERS-ShortLine may have their own procedure for obtaining the ID Badges for personnel.


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    8. What if I lose my ID badge?

      Requests to replace lost badges must be made through your employer. The cost of a replacement badge is determined by the type of badge that is required.


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